Front Desk Officer

June 4, 2024
Application ends: July 31, 2024
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Job Description

FRONT DESK OFFICER

LOCATION: LAGOS

Our Client, a fast-growing restaurant and food outlet with a wide array of menus ranging from the African cuisine to continental dishes served deliciously to her amiable customers is looking to hire a Restaurant Manager who will lead all aspects of her business, deliver a high-quality menu and motivate our staff to provide excellent customer service.

JOB DESCRIPTION:

  • Coordinate daily front of the house and back of the house restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

 

JOB REQUIREMENTS:

  • At least 4-5years of proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a Manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software
  • Strong leadership, motivational and people skills
  • Acute financial management skills