HEAD OF SUPERMARKET (SUPERVISOR)

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Job Description

HEAD OF SUPERMARKET (SUPERVISOR)

LOCATION: LAGOS

EXPERIENCE:  4 YEARS

Our Client, a fast-growing restaurant and food outlet with a wide array of menus ranging from African dishes to continental cuisine served deliciously to her amiable customers is looking to hire a Departmental Supervisor who will assist the Restaurant Manager in directing and organizing the staff to ensure first class service, food & beverage offerings and marketing to maximize profits and guest satisfaction.

JOB DESCRIPTION:

  • Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff
  • Supervising the floor during meal periods to ensure that standards and steps of service are met through all guests’ interactions.
  • Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
  • Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
  • Observe performance and encourage improvement where necessary.
  • Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during emergency situation and/or heavy activity, serving as a role model for the staff and other hotel employees.
  • Interact positively with customers promoting restaurant’s services and goodwill.
  • Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
  • Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
  • Give guidance toward improvement and make necessary adjustments for consistency.
  • Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence.

JOB REQUIREMENTS:

  • At least 4 years of proven work experience as a Supervisor in a reputable retail food-chain, restaurant or hotel, Hospitality Manager or similar role
  • Proven customer service experience
  • Familiarity with restaurant management software
  • Leadership, motivational and people skills
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus