Job Description

Customer Service Consultant At Mobile Sport Limited

Title: Customer Service Consultant

Details: Mobile sport Limited is a new Online Sport Betting Company Desirous of finding the Qualified Candidates to Start and Pioneer the affairs of the Company.

Job Description

Job Title:Customer Service Consultant

Reporting Authority: Customer Service Manager

Education/Certification
Diplomas degree required; Bachelors preferred.

Duties & Responsibilities

• Provide quality service delivery to customers on all channels; Incoming calls, Outbound calls, Emails, Web-chat and Social Network (Facebook & Twitter);
• Use questioning and listening skills that support effective communication in attending to customers;
• Use effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects; while at the same time effectively deal with job stress, angry callers, and upset customers;
• Diagnose and resolve technical issues involving access to channels of operations and troubleshooting;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about their accounts and or products and services; Resolve all customer queries that can be done on the first level within set service targets;
• Kept records of customer interactions and transactions on the customer relationship management tools made available; details of inquiries, comments, complaints, and actions taken;
• Escalate all customer queries that require second level resolution and follow up on unresolved customer queries;
• Up-sell and cross-sell all products of Mobile sport to existing customers, and call all customers with inactive accounts and encourage them to renew or fund their account and place a betFollow up on customer interactions and provide feedback on the efficiency of the customer service process.

Experience (Important):

• 3 years of customer service experience required;
• At least 1 years of large Call Center experience required;
• Sports Betting Company working experience preferred;
• Zendesk system experience preferred.
• Internet company experience preferred.

Qualified Candidates should send their CV’s to hr-nigeria@msport.com using the job title as the subject of the mail.Successful candidates must be ready to resume immediately.