Customer Service Operation Executives

Job Description

Very Urgent Vacancies:

Talents and Skills Africa is a pan Africa Staffing and Workforce Management company in Nigeria. We are a professional employer organization and seek to be a one-stop human capital solutions provider in Africa.

We have been commissioned by our Client to employ Young and vibrant Talents to join our Team and we are currently recruiting for Customer Care/Service Operations Executives (multiple roles) to work within the fintech industry.

Our client is a leading FinTech brand with operating system for African entrepreneurs and businesses. The mission is to support Africans in building financial prosperity.

Our Client is expanding and urgently recruiting across Lagos & Ibadan.

Position: Customer Service Operations Executives (multiple positions)

Role Scope

– Check-in on member onboarding journey to identify blockages to approve the member.

– Approach issue members face with a perception of eliminating such issues in the corresponding channel (Call, Chat). (Essential)

– Liaise with respective teams, and partners to ensure all member’s requests, open transactions, complaints are managed through an effective resolution process using slack.

– Ensure members are enabled to complete the sign up process.

– Effectively provide product information/demonstration to prospective and new members and when requested.

– Attend all training sessions (Essential).

– Gather product feedback and communicate to relevant stakeholders.

Key Requirements

– 3+ years of work experience in a fast-paced environment in sales and business development teams preferably in banking, fintech.

– Problem solver, perfect written and spoken communication

– Analytical profile with experience in customer service, telemarketing, customer experience.

– Joy in building things from scratch, if something needs to get done you are reliable to provide solutions. – Comfort in ambiguity, you seek adventure and an accelerated career path.

– Ready to get your hands dirty, because you will have to “roll up your sleeves”!

– Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours

– Fluency in English and other Nigerian languages.

Methos of Application:

Suitably qualified Candidates are to send their CVs to: Recruitment@talentsandskills.net

Note: Interviews are slated for Wednesday to Friday (February 2 -4, 2022) for all available candidates