RELATIONSHIP MANAGEMENT OFFICER
Job Description
Vacancy! Vacancy!! Vacancy!!!
Relationship Management Officer
Our client is a leading group of companies with extensive multi-sector expertise that seeks out viable opportunities that cater to the investment needs of Retail & Institutional Investors across all tiers. The core of their business strategy is unlocking opportunities for value creation in the Nigerian and African informal sectors while creating innovative and accessible products and solutions within the formal sector. Recruiting for the role of Relationship Management Officer .
Location : Lagos, Nigeria
DUTIES/ RESPONSIBILITY
1. Key Performance Indicators
Monthly lead generation rate
Total number of potential clients contacted
Monthly customer acquisition rate and the cost of customer acquisition
Customer satisfaction and retention rate
Sales closing ratio (number of quotes/enquires vs number of deals closed)
Comparison of set financial targets to achieved sales targets
Number of new accounts brought in (institutional and retail clients)
Financial KPIs ‐ Financial target schedule or as communicated from time to time
2. Sales Operations
Submission of daily marketing reports to the Head of Department and preparation of
Month‐end reports for MPR sessions
Participate in sales campaigns and effective delivery of all organizational programs that
promote the Company’s visibility and client base expansion
Conduct competitive research and analyses benchmarking data to provide innovative
insight and recommendations
Conduct market research to identify emerging markets, market shifts, and selling
possibilities and evaluate customer needs whilst being fully aware of new products and
competition status
Develop relevant sales targets
Ensure all activities are in line with the overall departmental strategy
Ensure that all information is made available whenever requested
Identify areas for personal development
3. Communication and Reporting
To liaise with Client Experience for all Operations units, regularly
To report to the Head of Sales regularly on Sales operations at departmental meetings and
at other times. Issues raised/discussed at departmental meetings and other meetings must be
reported
To provide such information to the Head of Sales as required in order to assess the
performance of the department and the achievement of agreed strategies and budgets
PERSON SPECIFICATION
First Degree, Bsc. from a reputable institution
Minimum of 3 ‐5years sales or marketing experience in the financial service industry
Understanding of business and credit analysis
Resilience and the ability to cope with rejection
Excellent negotiation skills
The ability and desire to sell
Strong understanding of sales metrics with the ability to identify areas for improvemenT
Excellent communication and presentation skills;
An analytical approach to work;
Negotiation skills and the ability to influence others;
Good time management skills and the ability to prioritize;
The ability to work as part of a team and to build strong working relationships;
Outstanding interpersonal and influencing skills; a good team player;
Strong customer focus;
OTHER SPECIFICATIONS
A strong record of meeting and exceeding targets monthly, while providing excellent
customer service in the process
Qualifications and membership in relevant professional body
Proven understanding of the regulatory environment affecting the banking business
HOW TO APPLY
Qualified candidates should send CVs to info@talentsandskills.net Stating the Title of the role as the subject of the mail.