September 11, 2023

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Job Description

Vacancy! Vacancy!! Vacancy!!!

Relationship Management Officer

Our client is a leading group of companies with extensive multi-sector expertise that seeks out viable opportunities that cater to the investment needs of Retail & Institutional Investors across all tiers. The core of their business strategy is unlocking opportunities for value creation in the Nigerian and African informal sectors while creating innovative and accessible products and solutions within the formal sector. Recruiting for the role of Relationship Management Officer .

Location : Lagos, Nigeria

1. Key Performance Indicators
 Monthly lead generation rate
 Total number of potential clients contacted
 Monthly customer acquisition rate and the cost of customer acquisition
 Customer satisfaction and retention rate
 Sales closing ratio (number of quotes/enquires vs number of deals closed)
 Comparison of set financial targets to achieved sales targets
 Number of new accounts brought in (institutional and retail clients)
 Financial KPIs ‐ Financial target schedule or as communicated from time to time

2. Sales Operations
 Submission of daily marketing reports to the Head of Department and preparation of
 Month‐end reports for MPR sessions
 Participate in sales campaigns and effective delivery of all organizational programs that
 promote the Company’s visibility and client base expansion
 Conduct competitive research and analyses benchmarking data to provide innovative
 insight and recommendations
 Conduct market research to identify emerging markets, market shifts, and selling
 possibilities and evaluate customer needs whilst being fully aware of new products and
 competition status
 Develop relevant sales targets
 Ensure all activities are in line with the overall departmental strategy
 Ensure that all information is made available whenever requested
 Identify areas for personal development

3. Communication and Reporting
 To liaise with Client Experience for all Operations units, regularly
 To report to the Head of Sales regularly on Sales operations at departmental meetings and
 at other times. Issues raised/discussed at departmental meetings and other meetings must be
 reported
 To provide such information to the Head of Sales as required in order to assess the
 performance of the department and the achievement of agreed strategies and budgets

 First Degree, Bsc. from a reputable institution
 Minimum of 3 ‐5years sales or marketing experience in the financial service industry
 Understanding of business and credit analysis
 Resilience and the ability to cope with rejection
 Excellent negotiation skills
 The ability and desire to sell
 Strong understanding of sales metrics with the ability to identify areas for improvemenT
 Excellent communication and presentation skills;
 An analytical approach to work;
 Negotiation skills and the ability to influence others;
 Good time management skills and the ability to prioritize;
 The ability to work as part of a team and to build strong working relationships;
 Outstanding interpersonal and influencing skills; a good team player;
 Strong customer focus;
 A strong record of meeting and exceeding targets monthly, while providing excellent
 customer service in the process
 Qualifications and membership in relevant professional body
 Proven understanding of the regulatory environment affecting the banking business

Qualified candidates should send CVs to Stating the Title of the role as the subject of the mail.